CE Provider Policy 

No. Participants do not need to be licensed to attend.

Therapist Learning Center, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7422. Programs that do not qualify for NBCC credits are clearly identified. Therapist Learning Center, LLC is solely responsible for all aspects of the programs. If you are a licensed provider, please confirm with your licensing board that Therapist Learning Center CE programs will be accepted as continuing education credit.

Privacy Policy of Therapist Learning Center

1. Introduction

Therapist Learning Center is committed to protecting the privacy of our users and participants. This Privacy Policy outlines our practices regarding collecting, using, and safeguarding personal information across our digital platforms and services.

2. Data Collection Mechanisms

2.1 Automated Data Collection

Our hosting infrastructure automatically collects log data, including:

• Internet Protocol (IP) addresses
• Web browser type and version
• Specific pages accessed during user sessions
• Device and browser characteristics

2.2 Cookie Usage

We implement cookie technologies for the following purposes:

• Website functionality enhancement
• User behavior analytics
• Performance monitoring

Users may disable cookies through browser settings, understanding that such action may limit certain website functionalities. We utilize Google Analytics to interpret user interactions and website performance.

3. Third-Party Service Integrations

Therapist Learning Center employs the following platforms to facilitate our services:

• Kajabi: Course management and delivery
• Google Meet: Online workshop and consultation platform
• Stripe: Secure payment processing
• Thrive Cart: Registration and transaction management

4. Information Collection Methodologies

4.1 Voluntarily Provided Information

Personal information is collected when users:

• Register for workshops
• Subscribe to newsletters
• Create user accounts
• Connect through third-party platforms

4.2 Information Utilization

We may use collected information for:

• Service-related communications
• Course administration
• Marketing communications
• Compliance with continuing education requirements

Purpose

Therapist Learning Center is committed to maintaining the highest standards of professional education and service. This policy outlines our formal process for addressing participant concerns and grievances related to our continuing education programs.

Scope

This policy applies to all current and potential participants of Therapist Learning Center's continuing education programs.

Complaint Submission Procedures

Participants may submit formal complaints through the following official channels:

1. Electronic Communication: [email protected]

2. Telephone: (252) 220-0420

Complaint Resolution Process

Upon receipt of a complaint, Therapist Learning Center will:

• Acknowledge the complaint within five (5) business days of receipt

• Conduct a comprehensive and impartial review

• Investigate the matter thoroughly and objectively

• Provide a substantive written response within twelve (12) business days

Confidentiality and Professionalism

All complaints will be:

• Handled with strict confidentiality

• Addressed with professional discretion

• Evaluated without prejudice

Disclaimer

While Therapist Learning Center is committed to a fair and thorough review, we cannot guarantee a specific resolution or outcome. Our primary objective is to address concerns professionally and constructively.

Fees vary depending on each training/course length, location, and type (live or home study). 

• We charge a $5 fee for replacement CE certificates. You will receive a digital copy of your certificate once payment is received.
• The only method of payment accepted is a credit/debit card. Any major financial services company (e.g., Visa, Master, Discover) can be used.

Therapist Learning Center employs the following platforms to facilitate our services:

• Kajabi: Course management and delivery

• Google Meet: Online workshop and consultation platform

• Stripe: Secure payment processing

• Thrive Cart: Registration and transaction management

Refund and Credit Policy

At Therapist Learning Center, we understand that circumstances may arise that prevent you from attending a scheduled training. Our refund and credit policies are designed to be fair and flexible while accounting for the complex logistics of organizing professional continuing education events.

Policy Variations

Refund and credit policies vary depending on the specific training location and format. These variations account for:

• Venue costs

• Instructor fees

• Administrative expenses

• Location-specific planning requirements

• Unique logistical considerations 

Refund Guidelines

Retreat-Style Live Trainings:

• Cancellations made 120 days or more before the retreat start date: Full refund (excluding the non-refundable deposit)

• Cancellations between 90-119 days before the retreat start date: 50% refund or credit towards a future retreat (excluding the non-refundable deposit)

• Cancellations less than 90 days before the retreat start date: No refund, but 25% credit towards a future retreat (excluding the non-refundable deposit) if requested

Conference/Summit-Style Live Trainings:

• Cancellations made 120 days or more before the start date: Full refund (excluding the non-refundable deposit)

• Cancellations between 90-119 days before the start date: 50% refund or credit (excluding the non-refundable deposit)

• Cancellations less than 90 days before the retreat start date: No refund, but 25% credit (excluding the non-refundable deposit)

Virtual-Live Trainings:

• Cancellations made 14 days or more before the training date: Full refund

• Cancellations between 7-13 days before the training date: 50% refund or credit towards a future training

• Cancellations less than 7 days before the training date: No refund, but 25% credit towards a future training

• No refunds or credits will be made for technical problems arising from a participant's equipment or internet connection. We will always do our best to assist you in connecting with our content; however, we are not a technical support team.

• No refunds or credits will be issued if we are contacted AFTER a training about the participant's inability to attend.

Home Study Courses:

• We do not provide refunds or credits for home study programs once purchased.  

Special Circumstances

We recognize that unique situations and emergencies can occur. If you are unable to attend a training due to:

• Sudden illness

• Family emergency

• Unexpected work conflicts

• Other extenuating circumstances

We encourage you to contact our administrative office directly. Our team will review your situation compassionately and handle each case individually.

How to Request a Refund or Credit

• Email our administrative team at [email protected]

• Include your full name, training date, training location, and reason for cancellation

• Provide any supporting documentation for speciexceptionalumstances

• Our team will review your request within 7 business days

Credit Usage

• Credits are valid for 12 months from the date of issue

• Credits can be applied to any future training of equal or lesser value

• Credits are non-transferable and cannot be exchanged for cash

Confidentiality Breach Response Protocol

1. Identification and Immediate Response

In the event of a potential or confirmed confidentiality breach involving participant information, Therapist Learning Center will:

• Immediately initiate an internal investigation to assess the scope and nature of the breach

• Identify the specific type and extent of compromised information

• Determine the potential risk to affected participants

• Implement immediate containment measures to prevent further unauthorized access

2. Notification Procedures

Upon confirmation of a confidentiality breach, Therapist Learning Center will:

• Notify affected participants within 72 hours of breach discovery

• Provide a detailed written communication explaining:

  • The nature of the breach

  • Potential implications for the participant

  • Specific steps being taken to address the incident

  • Recommended protective actions for the participant

3. Mitigation and Support

The organization will:

• Offer complimentary credit monitoring services for affected participants for a minimum of 12 months

• Provide direct support through a dedicated confidentiality breach support line

• Assist participants in implementing protective measures against potential identity or information misuse

4. Remediation and Prevention

Following a confidentiality breach, Therapist Learning Center will:

• Conduct a comprehensive forensic investigation

• Implement enhanced security protocols to prevent future incidents

• Revise internal data handling and protection procedures

• Engage external cybersecurity experts to audit and strengthen our information systems

5. Legal and Ethical Obligations

The organization commits to:

• Full transparency in breach reporting

• Compliance with all state and federal regulations regarding data protection

• Potential provision of additional support or compensation as determined appropriate by a comprehensive review

6. Reporting Mechanism

Participants who suspect a confidentiality breach may report concerns through:

• Electronic Communication: [email protected]

• Telephone: (252) 220-0420

7. Continuous Improvement

Therapist Learning Center views each potential breach as an opportunity to enhance our protective measures and will conduct thorough post-incident reviews to prevent future occurrences.

What are the criteria for receiving a CE certificate? 

How do I receive the information to join a training once I have registered?

Therapist Learning Center, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7422. Programs that do not qualify for NBCC credits are clearly identified. Therapist Learning Center, LLC is solely responsible for all aspects of the programs.

If you are a licensed provider, please confirm with your licensing board that Therapist Learning Center CE programs will be accepted as continuing education credit.

• Live Training: Therapist Learning Center is required to provide documentation to NBCC showing a participant’s full attendance during a Live Training and a copy of their CE certificate.
  • Once registration has been completed, all registered trainings will appear here: https://courses.therapistlearningcenter.com/library
  • Participants must attend the entire published length of a training to receive a CE certificate.
  • Each participant is also required to complete an evaluation after completing a live training.
  • Participants must submit the evaluation provided to them by Therapist Learning Center or to receive their CE certificate.
  • Live training will begin in their respective location on the day/time intended, and you will have the option to join from there. 
• Home Study: Therapist Learning Center is required to provide documentation to NBCC showing a participant’s completion of a Home Study course and a copy of their CE certificate.
  • Once registration has been completed, all purchased courses will appear here: https://courses.therapistlearningcenter.com/library
  • Participants must complete the entire published course to receive a CE certificate.
  • Each participant is also required to take a quiz after completing a Home Study.  You must complete the quiz with an 80% passing score.
  • Once participants have completed the quiz with the required passing score, they will receive an email with their quiz results and a link to “view your certificate.”

All CE certificates will be emailed to participants within 7 days of applicable completion of the evaluation or passing score received on a quiz.

1. Purpose
Therapist Learning Center is committed to maintaining the highest standards of educational content through a rigorous and systematic approach to managing enduring materials used in home study and distance learning programs.
2. Review Cycle and Frequency
All enduring materials will undergo a comprehensive review process:

• Initial Review: Within 12 months of initial publication
• Subsequent Reviews: Every 24 months thereafter
• Accelerated Review: Triggered by significant developments in clinical practice, research, or professional standards

3. Review Criteria
The systematic review will assess the following key dimensions:

Content Accuracy

• Alignment with current clinical best practices
• Consistency with the latest professional guidelines
• Incorporation of recent research and evidence-based findings

Technical Currency

• Relevance of clinical information
• Accuracy of statistical data and references
• Reflection of contemporary therapeutic approaches

Pedagogical Effectiveness

• Clarity of instructional design
• Engagement of learning materials
• Effectiveness of assessment mechanisms

4. Review Process

Composition of Review Team

• Subject matter experts
• Clinical practitioners
• Instructional design specialists
• External peer reviewers

Review Methodology

• Comprehensive content audit
• Peer review and expert consultation
• Participant feedback analysis
• Comparative assessment with current professional standards

5. Material Status Determination

Maintenance Outcomes

• Retain with Minor Updates: Materials requiring minimal revisions
• Substantial Revision: Significant content or structural modifications needed
• Program Retirement: Materials deemed no longer current or relevant

6. Documentation and Transparency

Documentation Requirements

• Detailed review reports
• Rationale for all decisions
• Clear version control
• Archived documentation of review process

7. Continuous Improvement

Ongoing Monitoring

• Continuous tracking of emerging research
• Regular consultation with professional associations
• Active solicitation of participant and expert feedback

8. Implementation and Communication

Notification Protocols

• Participants will be notified of significant material updates
• Clear communication of material status and review outcomes
• Transparent archiving of previous versions

9. Compliance and Accreditation

Regulatory Alignment

• Adherence to continuing education accreditation standards
• Compliance with professional licensing board requirements
• Alignment with industry best practices for educational content management

10. Resource Allocation
Therapist Learning Center will dedicate sufficient financial and human resources to ensure the comprehensive and timely review of all enduring materials.

Information Disclosure and Confidentiality
 

Disclosure Policy

• Therapist Learning Center categorically does not sell personal information to third parties.
• Limited information sharing may occur with marketing partners or service providers.
• Marketing communication opt-out mechanisms are available in all communications.

Data Security

While we employ commercially reasonable security measures, we acknowledge that absolute digital security cannot be guaranteed. Users are advised that no electronic transmission method is 100% secure.

Participant Record Maintenance

Record Retention

In compliance with professional licensing and certification requirements, we maintain participant records for seven (7) years, including:

• Participant name
• Mailing address
• Email contact
• Course performance records
• Payment verification documentation
• Correspondence records
• Issued certificates

Record Access
Records are exclusively accessible to authorized Therapist Learning Center personnel.
Financial Transaction Processing
We utilize Stripe as our primary payment gateway to ensure secure financial transactions. Sensitive financial information is processed through encrypted channels, with no credit card or banking details stored within our systems.
Communication Protocols
Email Communications
We may send:
• Service-related notices
• Educational program updates
• Marketing communications
Users can opt out of marketing communications through provided unsubscribe mechanisms.